Melly McKenzie are there to assist you, and minimize your risks, as you get started with electronic commerce through to the point you are successfully running a profitable electronic commerce side to your business. Melly McKenzie will then help you develop the experience needed to prudently consider the cost benefit equations associated with large scale integrated systems, and the risk mitigation strategies you will need as you grow this side of your business.
There are six dimensions to the services offered by Melly McKenzie which loosely correspond to the six stages you will go through as you add electronic commerce support to your business.
Consultancy – is the first stage of the Melly McKenzie service platform. One of the Melly McKenzie consultants will review with you what you want to achieve and assess the feasibility with you. They will then provide you with a written report providing recommendations on how you could proceed. If your requirement is outside the scope of the systems Melly McKenzie work with, your consultant will recommend some suppliers (unrelated to Melly McKenzie) that you might work with.
Design – is the second stage of the service platform. This will result in a document that describes how you can build an integrated solution for your business using robust cloud-based services.
Implementation – is the creation of your electronic commerce solution to the point it is ready to have your products loaded into the system.
Hosting – is all the ongoing ancillary technologies and connectivity services your system will need to remain available on the internet. There are many providers to choose from, each with their own advantages, disadvantages, and pricing structures. Melly McKenzie will assist you choose the one that best suits your requirements.
Operational – is the services required to run the new electronic commerce functionality you have introduced to your business on a day to day basis, tracking orders and ensuring they are fulfilled by the physical side of the business, and providing the required management reporting.
Support – is being there to do preventative maintenance on your system and quickly solve problems when things go wrong minimizing the downtime experienced by your online customers.
