Our client is looking for an IT Support. In this role you will be providing end-user software and hardware troubleshooting and support, which will generally entail a mix of email queries, walk ups and project-work. You will be working within an IT Support team, where you will be require to provide 1st and 2nd level support within a Windows, Apple, Active Directory and MS Office 365 environment for 2000+ users.

You will also be required to perform the following:

• Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates
• Provide software support for users’ applications, including support in basic to advanced software operations and general use of computers and peripherals
• Configure, install, and support desktop computers, notebooks, printers, monitors, and other general peripherals
• Relocate IT equipment including desktop computers, printers, monitors, and other general peripherals.
• Connect and configure IT devices to access computer networks
• Support desktop maintenance, including peripheral and software distribution, and security maintenance, including virus updates and patch management
• Re-image desktops and notebooks as needed, and deploy new equipment to end users
• Track and update the movement of all IT assets within the asset tracking system
• Contribute knowledge and updated information to maintain the Service Desk Knowledge Base and Training manuals.

The location of the role is in Sydney.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to please.pick.me@fieldsharrison.com  referencing the vacancy code listed in the job title.